29 September 2009Tagged as: Internet marketing, linkedin, marketing, Marketing and Advertising, Public relations
Business ExcellenceI started writing this post about a year ago, but never published it. Today, I came across an article in FastCompany, entitled “How much are you worth to Facebook?“ The author, Adam Penenberg, introduces a concept called “viral loops” with which companies like Facebook and Twitter have successfully grew their user base by connecting one [...]
27 December 2008Tagged as: Apple, AT&T, Customer service, iphone, Les Schwab
Business ExcellenceIn the past I have ranted about examples of poor customer service, such as the iPhone 3G launch by Apple, or the exclusive selection of AT&T as the iPhone carrier by Apple. I thought it only fair to point out an example of excellent customer service I experienced today at Les Schwab.
As my son and I stood at the counter waiting, in the space of no more than 3 minutes, we were asked by 7 Schwab employees if we had been helped or if we needed anything while we were waiting. It is a testament to Les Scwab (died in 2007), and the current Les Schwab management, that every employee understands the importance of the customer and ensuring a positive customer experience.
I imagine that Les Schwab will weather (pun intended) the current economic downturn better than many of their competitors because of their relentless focus on the customer.
